Elements and Performance Criteria
- Prepare for home visit
- Check that client is expecting and prepared for a home visit at the agreed time
- Clarify purpose of home visit and history of client in relation to unexpected issues and needs
- Prepare equipment, resources and/or documents required address purpose of home visit and contingencies
- Allow time in schedule for contingencies
- Check that entry to the home is ensured
- Ensure co-worker(s) are aware of intended time and place of home visit and mobile contact details
- Undertake home visit
- Obtain entry to the home, check for hazards to own and others' health and safety and take action to control risk
- Take standard precautions to control infection and, where required, take additional precautions
- Demonstrate respect for the home and contents and sensitivity as a guest in the environment
- Follow appropriate risk management practices when delivering services in an unfamiliar and potentially unsafe environment
- Establish client relationship in the home
- Communicate with client or resident to clarify purpose of visit and confirm client acceptance
- Provide opportunity for client to identify and express any issues or concerns in relation to the home visit and/or associated matters
- Provide appropriate support and information within scope of own work role and record and report relevant health issues or concerns promptly to appropriate person
- Deal with difficult or challenging behaviour promptly, firmly and diplomatically in accordance with relevant policies and procedures
- Follow up home visit